Please read these terms carefully before making a booking with Ace Tours & Travel Pte Ltd.
1. In the event of Cancellation / Amendment / Refund of a ticket sold, a service fee of $75.00* applies.
2. In the event of no-show, a charge fee varies based on your fare type and will be deducted from the refund value of tickets (if such tickets have refund values) to cover wastage of seats.
We sell hotel rooms on behalf of various hotels in Singapore & Overseas. Terms and conditions imposed by them therefore apply.
2A. In case of No-Show of a booked room, a room night is chargeable.
2B. In case of a Cancellation / Amendment of a room already booked, a fee of $50.00* is chargeable. It should be noted that some hotels might not accept any cancellation/amendments of rooms booked (especially during peak periods) and in such cases passengers are not entitled to any refunds.
We provide various Visa application services. Depending on its complexity, a service charge is imposed. This is in addition to any fees collected by the Embassies / Consulates themselves.
We market specifically packaged travel insurance. The insurance sold is subject to the insurance group's respective terms and conditions stated in their respective Policies. All customers are strongly recommended to purchase travel insurance to cover such areas as trip cancellation, personal baggage, personal accident, injury & illness.
Under no circumstance is the Company to be construed as a carrier under contract for safe carriage of customer or his/her baggage & belongings. Our staff will be pleased to assist in the enquiries of any travel insurance.
A deposit of 50% of the total airfare is due upon booking. Balance of payment is due 14 days prior to departure. The Company does not recognise any deposit as constituting confirmation of tours, travel arrangements or tickets.
For tours or components supplied by third parties (e.g., cruises, hotels, airlines, car rentals, trains etc.), cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling charge of S$50 per service per person.
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to final confirmation. When the arrangement cannot be confirmed, the Company will endeavour to notify the customer at least 2 weeks (for group tours and tours of 7 days and above) or 1 week (for tours of 6 days and below) before departure, and a refund of payment will be made if the tour is cancelled.
The Company reserves the right to cancel any tour prior to departure for any reason, including but not limited to an insufficient number of participants, and may recommend alternative tour arrangements.
| Period of Cancellation Notice (from departure date) | Hotel / Tour Packages | Chartered Flights & Air Ticket / Cruises / Rail Pass / Car & Combi & Coach Rental |
|---|---|---|
| 30 days and more | Deposit Non-Refundable | Deposit Non-Refundable |
| 15 to 29 days | 75% of Tour Fare | 100% Tour Fare |
| 14 days and below | 100% of Tour Fare | 100% Tour Fare |
General Amendments: Any amendments (excluding departure date, tour type or air tickets) made by customers after reservations have been confirmed will incur an administrative fee of S$50* per person per amendment. For amendments to departure date or tour type, the cancellation charges stated above will apply.
Amendment to Itinerary by Company: The Company shall endeavour not to make any material alteration to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.
Refund on Tour Package (excluding air ticket component):
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.
For the convenience of all members of the group, customers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader / guide.
If there are any requests regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company when booking. Such requests are subject to confirmation and availability.
It is the customer's sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return to Singapore, and that relevant visas, ESTA, vaccinations and travel documents are obtained. The Company will wherever possible assist passengers to obtain the necessary visas but does not guarantee approval from the Embassies / Consulates.
The Company and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss & expense are the responsibility of the customer.
The Company reserves the right to alter itineraries, travel arrangements and hotel reservations. In the case of force majeure, the Company reserves the right to cancel any tour prior to the date of departure for any reason, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of the Company.
The Company will recommend an alternative tour, preferably to the same destination or other destinations. Should the customer decide not to accept the alternative, all monies paid shall be refunded in full without further obligations.
The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his/her conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person.
No tour leaders / guides or other employees or agents of the Company are authorised to commit the Company to any liability whatsoever. The Company will not be bound by any statement or representation unless in writing and signed by a Management Executive of the Company.
The Company reserves the right to take photographs and films of customers while on tour to be used for brochure advertising or publicity material without obtaining any further consent from customers.
The Company shall not be liable to customers for any goods purchased during the tour, whether or not the goods are of defective quality, not suitable for the customer's purpose, not in conformity with samples provided, or rejected by the customer for any reason whatsoever, notwithstanding that the goods are purchased in shops which form part of the tour package or are specifically recommended by travel services, guides, servants, employees or independent contractors.
* Fees are subject to change without prior notice. Please confirm current charges with our staff at the time of booking.
For enquiries, please contact us at info@acetours.sg